SquareTrade Reports on Laptop Reliability: Asus and Toshiba come out on top

Today,  SquareTrade released the results of a study compiled by its analytics team, with collected data on over 30,000 new laptops and netbooks.

As laptops have historically been among the most popular electronics gifts, SquareTrade publicly released its findings to consumers, examining the different aspects of laptop and netbook reliability.

SquareTrade periodically does research on repair rates and makes those results publically available. Highlights are below. You can view  the full study here.

Update: For further coverage of the report and discussion, check out Gizmodo, Engadget, PCWorld, Electronista or ComputerWorld.

Netbooks projected to fail at a 20% higher rate than traditional laptops

The study begins with an overview of laptop hardware failure rates, as well as failures caused by accidents. We then compare netbook failure rates to more expensive laptops and evaluate the relative reliability of several leading laptop brands.

Manufacturers: Vast Differences in Reliability
3 year laptop malfunction rates by manufacturer

  • When excluding accidental damage and examining hardware malfunctions by manufacturer, Asus and Toshiba come out on top.
  • Apple and Dell both fall in the middle with approximately an 18 percent failure rate; while industry leader HP has the highest failure rate.
  • Over one in four HP laptops in the study experienced a hardware malfunction during the first three years of ownership.
Other highlights of the study include:
  • Asus and Toshiba were the most reliable manufacturers, with fewer than 16 percent having a hardware malfunction over three years.
  • Netbooks are projected to have a 20 percent higher failure rate from hardware malfunctions than more expensive laptop computers.
  • Manufacturers proved to be a more reliable determinant of reliability than the type of laptop and should be a greater factor in making a purchase decision.
Thoughts on this study?
Like our previous studies, this report has people talking!  To join the discussion, join SquareTrade on Facebook or on Twitter.

Additional coverage can also be found here: Gizmodo, Engadget, PCWorld, Electronista, ComputerWorld, the Apple Blog, The Business Journals, Laptop Magazine, 9 to 5 Mac, Tom’s Hardware Guide, Mac Blorge, TechSpot, Ubergizmo, Digital Trends, Hard OCP, Tech Radar, Netbook Choice, Gadget Republic, T3, Mobile Computer, Channel Reliability, TG Daily, ITP, and liliputing.


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