As promised, SquareTrade has published an update to our reliability study of the Apple iPhone, RIM Blackberry and Palm Treo handsets. Like the original study published last November, this one has people talking!
The iPhone still proves to be most reliable with 10% malfunction rate compared to 15% for the Blackberry or 20% for the Palm Treo.
In this follow-up, SquareTrade extended our previous analysis with additonal data collected on over 10,000 iPhones covered by SquareTrade CarePlans.
Other highlights from the study:
- Over 20% of all iPhone owners reported a failure due to accidental damage in the first 22 months.
- iPhone drops resulting in a broken screen accounted for 65% of all accidents reported. Water damage accounted for over 25% of accidents reported.
- The iPhone 3G’s malfunction rate is 40% lower than the iPhone Edge model, after the first 9 months of data for the 3G.
You can view the full study here.
You can also check out the coverage on TechCrunch, Yahoo! Tech, AppCraver, MarketWatch, Yahoo!Tech, CNET Buzz Out Loud, Christian Science Monitor, CarbonRabbit, etc
